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SKY Perfect JSAT Corporation

SKY Perfect JSAT Corporation is aware of its extremely important responsibilities concerning the protection of personal information, and in order to fulfill those responsibilities, shall establish the basic policy on the protection of personal information set forth below, create a personal information protection management system, and thoroughly familiarize all of its personnel and affiliates with the policy and management system. In addition, the Company shall publish its basic policy on the protection of personal information on its website and ensure that all officers and employees are familiar with it, and shall devise measures by which it can be obtained by third parties.

SKY Perfect JSAT Corporation Basic Policy on the Protection of Personal Information

  1. SKY Perfect JSAT Corporation shall comply with laws, ordinances, rules (guidelines, etc.), contracts, and related regulations, etc., concerning the protection of personal information, and shall promote the proper use and management of personal information.
  2. When acquiring personal information, SKY Perfect JSAT Corporation shall, as a rule, give prior notice of the purpose of use (purpose of acquisition), limits on joint use/scope of provision, and a point of contact for complaints and inquiries (established at each group company) etc. (including also public notice on the Company website).
  3. SKY Perfect JSAT Corporation shall appoint a person to be in charge of the management of personal information, and shall educate all officers and employees of SKY Perfect JSAT Corporation and related parties, including subcontractors, in order to protect personal information thoroughly.
  4. In regard to managing personal information, the Company shall take reasonable measures to prevent use for purposes other than those stipulated, unauthorized access, loss, destruction, tampering, leaking, etc., and shall appropriately implement corrective and preventive measures. The Company shall appropriately supervise subcontractors who treat information asset by standards which SKY Perfect JSAT Corporation established.
  5. SKY Perfect JSAT Corporation shall conduct regular internal audits regarding the protection of personal information, assess whether employees comply with related laws, rules (guidelines, etc.), contracts, and related regulations, etc., make improvements, and strive to increase the effectiveness and reliability of SKY Perfect JSAT Corporation 's system through preventive and corrective measures, etc.
  6. SKY Perfect JSAT Corporation shall continue improving its personal information protection management system in light of trends in information technology and society and other changes in the external environment, as well as organizational changes and other changes in the internal environment.
  7. Violations of related laws, rules (guidelines, etc.), contracts, or related regulations, etc., shall be subject to disciplinary action in accordance with the stipulations of the Company's employment regulations.

Established on August 10, 2004
Revised on August 1, 2013
SKY Perfect JSAT Corporation
Eiichi Yonekura, Representative Director, President & Chief Executive Officer

SKY Perfect JSAT Corporation has been licensed by JIPDEC to use the PrivacyMark®, which denotes a business operator that handles personal information appropriately.
Registration number: 10810004 (08)

Handling of Personal Information

1.Scope of the Purpose of Use of Personal Information

Except in cases prescribed by laws and regulations, SKY Perfect JSAT Corporation shall only use personal information within the scope of the purpose of use stipulated below.

■ Personal Information Handled in Each Type of Service

  • Reception Work Services (requests for materials, opinions, inquiries, etc.)
    1. Sending materials
    2. Contact regarding opinions, etc.
    3. Provision of information regarding services and other useful information, etc.
    4. Requesting participation in surveys on improving services, etc.
    5. Various types of statistical processing
  • Each Type of Offering/Recruiting Work (campaigns, events, gifts, offering/recruiting, etc.)
    1. Drawings related to each type of offering/recruiting work, sending prizes to winners
    2. Necessary contact for offering/recruiting work
    3. Providing information related to the same type of campaign or event
    4. Requesting participation in surveys on improving services, etc.
    5. Provision of information regarding services operated by the Company and other useful information
    6. Various types of statistical processing
    7. Provision of information to third parties in conjunction with each type of offering/recruiting work
  • Communication Services
    1. Work related to verification of identity, billing of usage fees, changes to usage fees/conditions for providing used services, construction dates, notification of suspension/termination of used services and cancelation of contracts, and other work related to provision of the Company's services
    2. Sending marketing recommendations/questionnaire surveys related to the Company's services, gifts, etc., by telephone, e-mail, or postal mail, etc.
    3. Improvement of services or development of new services (each type of statistical processing)
    4. Responses to inquiries/consultation
    5. Provision of information to third parties in conjunction with the provision of communication services

■ Personal Information Related to Business Partners

  • Business partners: Notification, business negotiations, conclusion of contracts, and provision of information to assigned staff members, required for business

■ Personal Information of Applicants for Employment

  • Applicants for employment: Decisions related to hiring, notification of interviews, notification of hiring results

■ Personal Information Related to the Contents of Video Recordings, Audio Recordings, and E-mail

  • Video recordings from surveillance cameras inside facilities: Crime prevention, disaster prevention, and other safety management
  • Audio recordings of conversations/e-mail records: Confirmation of the contents of customer demands and requests, etc., improvement of the quality of handling, information security management
  • Sender information (sender telephone number displayed on the telephone): Returning calls to customers

2. Provision of Personal Information to Third Parties

Except in cases prescribed by laws and regulations, SKY Perfect JSAT Corporation shall not provide third parites with personal information without the prior consent of the person in question.

3. Outsourcing of Work Involving Personal Information

Personal information held by SKY Perfect JSAT Corporation may be provided for outsourced information processing and other purposes. SKY Perfect JSAT Corporation shall only select outsourcing companies that fulfill the selection criteria established by SKY Perfect JSAT Corporation for managing personal information, and shall undertake appropriate management and monitoring.

4. Personal Information Details

In its handling of personal information . SKY Perfect JSAT Corporation shall obtain the minimum amount of personal information necessary to conduct its business.

5. Disclosure/Correction (Addition/Removal) of Personal Information, Discontinuation of Use (Deletion), Termination of Provision to Third Parties

Please contact the customer service representative below regarding the disclosure, correction, addition, removal, use, deletion, or suspension of provision to third parties of personal information. In response to your inquiry, our reply would be provided to you except

*those in relation to which there is a possibility that if the presence or absence of the said personal data is made known, it would harm a principal or third party's life, body or fortune;

*those in relation to which there is a possibility that if the presence or absence of the said personal data is made known, it would encourage or induce an illegal or unjust act;

*those in relation to which there is a possibility that if the presence or absence of the said personal data is made known, it would undermine national security, destroy a trust relationship with a foreign country or international organization, or suffer disadvantage in negotiations with a foreign country or international organization;

*those in relation to which there is a possibility that if the presence or absence of the said personal data is made known, it would hinder the maintenance of public safety and order such as the prevention, suppression or investigation of a crime.

[1] Customer service representative

Disclosure Officer, Personal Information Protection Office 

[2] Request items

 (1) Disclosure request regarding notification of purpose of use of personal data held by SKY Perfect JSAT Corporation

 (2) Request regarding disclosure of personal data held by SKY Perfect JSAT Corporation

 (3) Request regarding correction, addition or deletion of details of personal data held by SKY Perfect JSAT Corporation

 (4) Request regarding discontinuance of use or erasure of personal data held by SKY Perfect JSAT Corporation

 (5) Request regarding suspension of provision of personal data held by SKY Perfect JSAT Corporation to third parties

[3] Procedures and fees

 (1) Please make inquiries to the customer service representative in the aforementioned 5 [1]. (Procedures can only be initiated by the actual person in question.)

 (2) Request forms and other necessary documents will be sent by mail to the registered address as required.

Personal Information Protection related Inquiries

[4] Please fill in the required items on the request form and mail it to the customer service representative in the aforementioned 5 [1]. (Please attach the proof of identification issued by a public authority, such as a copy of a driver’s license or health insurance card.)

[5] For the request items in the aforementioned 5(2), there is a processing fee of Yen 550 for each disclosure request for (1) and (2). The method of payment is described on the invoice that is enclosed with the reply from the Company.

Details regarding accredited personal information protection organizations related to SKY PerfecTV! Services are available here.

6. Complaints and Consultation Regarding Personal Information

Please contact us by below inquiry form when you have complaints and consultation regarding Personal Information handling.

Personal Information Protection related Inquiries

Details regarding accredited personal information protection organizations related to
SKY PerfecTV! Services are available here.

7. Period of Holding Personal Information

  1. The period of holding personal information shall be the shortest period stipulated in laws and regulations, etc., and necessary for the Company's business
  2. Personal information that has completed that holding period shall be completely deleted.

8. Accredited Personal Information Protection Organizations

The Company is a target company of the Telecommunications Personal Information Protection Promotion Center, which is an accredited personal information protection organization, in accordance with the Act on the Protection of Personal Information.
Please contact us with any questions or concerns, etc., regarding the handling of personal information in the communication services of the Company's space business.

Japan Data Communications Association

Phone: 03-5907-3803
Telecommunications Personal Information Protection Promotion Center
 

9. Security

Websites operated by the Company utilize the following security measures and customer identification in order to enable our customers use the websites without worry.

  1. Identity authentication
    Authentication of user identity may be required on the website. The purpose of identity authentication is to increase reliability when using the website.
  2. Utilization of Secure Sockets Layer (SSL)
    We use the cryptographic communication technology SSL for Internet transmissions. The purpose is to protect data by encrypting personal information and other information when transmitting it via the Internet.

10. Use of Cookies

The Company may use cookies to collect certain information for use in analyzing customers' use of our website. Such analysis shall not include any personal information that could be used to identify the customer.
Customers may also disable the use of cookies in their browser settings. (See "(3) Disabling cookies" below for details.)

  1. What are cookies?
    Cookies are a technology in which, when the user accesses a specific website, the web server sends the computer (or smartphone, tablet, or other device with Internet connectivity), etc., being used a certain data file, which is stored on the device. This allows the web server to identify the status of prior use on the device when the user accesses the same website again. Specifically, customer browsing history on the website (activity history on the website) and other such information are stored.
  2. Purpose of using cookies
    The Company uses that history for the following purposes.
    *Investigation/analysis of use of the Company website
    The history is used to analyze use when customers visit the Company website, and to improve the ease of use in the future. Such investigation/analysis does not include any personal information that could be used to identify the customer.
  3. Disabling cookies
    Customers can change settings related to sending and receiving cookies. Because the method of changing settings differs according to the specific browser, please check the "Help" menu on your browser.
    Please be aware that changing the cookie settings in your browser may prevent the use of some of the functions on the website, such as being unable to use services that require authentication.

The Company reviews and amends this privacy policy as necessary in order to ensure that customers can use the Company's services without worry. In such cases, this page will be updated promptly.

Final revision date: October 1, 2019